Frequently Asked Questions
Transparent answers regarding our residential cleaning, commercial facility hygiene, water tank sanitation, machinery standards, and service guarantees throughout Kathmandu, Lalitpur, and Bhaktapur.
Booking & Coverage
Which areas in Kathmandu Valley do you serve?
We serve residential and commercial properties across all areas of Kathmandu, Lalitpur, and Bhaktapur.
Booking & Coverage
How far in advance should I book my cleaning appointment?
We recommend booking 24 to 48 hours in advance for comprehensive residential deep cleaning or office contracts. However, for urgent requirements such as emergency water tank disinfection, sudden spill extractions, or dead animal removal, we offer same-day dispatch based on crew availability across Kathmandu Valley.
Booking & Coverage
Can I customize my cleaning package or request add-on areas?
Absolutely. You can customize your service checklist by adding specific items such as balcony scrubbing, interior refrigerator degreasing, sofa injection-extraction, overhead water tank sanitization, or exterior glass washing. Simply inform our coordinator during booking or during the on-site walkthrough.
Equipment & Safety
Do you bring your own cleaning supplies and equipment?
Yes. Our team arrives with professional cleaning machines, vacuum cleaners, specialized solutions, and tools required for the agreed checklist.
Equipment & Safety
Are your cleaning staff background-checked and trained?
Yes. Every team member undergoes identity verification, background screening, and hands-on training for hygiene standards and safety protocols.
Equipment & Safety
Are your cleaning chemicals safe for infants, asthma patients, and pets?
Yes. We prioritize biodegradable, non-toxic, and pH-neutral solutions specifically formulated for home hygiene. They leave zero hazardous chemical residues on tiles, carpets, sofas, or hardwood floors. For specialized post-construction paint stripping, we maintain active air ventilation throughout.
Equipment & Safety
What utilities do I need to provide for the cleaning crew?
Clients are requested to provide uninterrupted running water and standard 220V electrical power outlets to operate our high-pressure washers, rotary floor scrubbers, and industrial extraction vacuums.
Pricing & Estimates
How is the final price calculated?
Pricing is transparent and based on square footage, room count, tank size, or property condition. We provide a clear estimate before the team begins work.
Pricing & Estimates
Are there any hidden travel, transport, or machinery surcharges?
No. Our quotations are completely transparent with zero surprise fees. All transport, crew mobilization, industrial European machinery, microfiber consumables, and eco-certified chemicals are included in your upfront quote.
Pricing & Estimates
What payment methods do you accept upon job completion?
We accept instant Fonepay QR transfers, mobile banking, corporate bank transfers (with VAT/PAN invoices for registered companies), and cash on delivery (COD). Payment is due only after you inspect the finished space with our lead supervisor.
Quality & Guarantees
Do I need to be present throughout the entire cleaning process?
You do not need to stay for the entire duration. We only require you (or an authorized representative) to be present at the start for the initial walkthrough and access handover, and at the end for the supervisor joint quality inspection and sign-off.
Quality & Guarantees
What happens if I find an area that was missed after the crew leaves?
Every service is backed by our 100% Satisfaction & 24-Hour Re-Clean Guarantee. If you notice any missed spot or unsatisfactory area, simply notify us within 24 hours with photos or a message, and we will send a technician to re-clean the specific area at zero extra cost.
Still have specific questions about your property?
Our Kathmandu operations desk is available 7 days a week from 7:00 AM to 8:00 PM for custom quotations, scope evaluations, and service consultations.