At Cleaning Sansar (cleaningsansar.com), accessible from https://cleaningsansar.com, your privacy and personal data security are of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we process and safeguard that data, and your rights concerning your personal details when booking our services or browsing our website.
1. Who We Are
Cleaning Sansar is Kathmandu’s premier professional cleaning and sanitation service provider, delivering residential, commercial, industrial, and specialized facility hygiene solutions across Kathmandu, Lalitpur, and Bhaktapur. When you interact with our website or request a booking, Cleaning Sansar operates as the data controller of your personal information.
2. Information We Collect & Why
We only collect personal information that is strictly necessary to communicate with you, process service reservations, evaluate scope requirements, and deliver professional cleaning care to your doorstep:
- Contact & Identity Details: Your full name, telephone / WhatsApp number, and email address when you submit a booking request or enquiry form.
- Location & Property Information: Your property address, municipality/neighborhood (e.g. Baluwatar, Jhamsikhel, Thamel), property type (residential house, apartment, commercial office), and specific cleaning requirements.
- Communication Records: Notes, questions, or special requests shared through our website forms, direct phone consultations, or WhatsApp messaging.
- Technical & Browsing Data: Standard access logs including IP address, browser type, device information, and pages visited, collected automatically to maintain website stability and security.
3. How We Use Your Information
Your details are used strictly for legitimate business purposes:
- To confirm scheduling, inspect cleaning scopes, and dispatch our professional cleaning crew to your location.
- To respond to your inquiries, provide transparent quotations, and provide customer support via phone, SMS, or WhatsApp.
- To improve our website experience, assess service quality, and protect against fraudulent requests or spam submissions.
We never sell, rent, trade, or distribute your personal contact information to any third-party marketers or external advertisers.
4. Cookies & Local Storage
Our website utilizes minimal, essential cookies and browser storage:
- Preference Cookies: We store your visual preferences (such as Light Mode or Dark Mode selection) locally in your browser storage (
localStorage) to ensure consistent browsing comfort. - Security & Session Tokens: Temporary security tokens (nonces) are generated during form submissions to prevent automated spam and cross-site request forgery.
- You can choose to disable cookies through your individual browser options. However, doing so will not prevent you from browsing our cleaning services or reaching us directly via phone.
5. Third-Party Integrations & External Content
Our website includes direct communication links and embedded media designed to enhance your user experience:
- WhatsApp Direct Chat: When clicking our WhatsApp chat button, you connect directly to our customer care team via WhatsApp’s secure infrastructure. Interaction with WhatsApp is governed by WhatsApp’s Privacy Policy.
- Google Maps & Navigation: Location links may open in Google Maps to show our base operations in Kathmandu Valley.
6. Data Retention & Storage Security
We maintain appropriate physical, procedural, and technological safeguards to protect your personal details against unauthorized access, loss, or alteration. Service booking records are retained only for as long as necessary to fulfill operational, billing, and accounting requirements, after which they are securely archived or deleted.
7. Your Rights Over Your Data
Under applicable data privacy regulations, you have full control over your personal data:
- Right of Access: You may request a copy of the personal details we hold about you.
- Right to Rectification: You may request prompt corrections if your contact or address details are inaccurate.
- Right to Deletion: You may request the erasure of your booking history and contact details from our active databases at any time.
8. Contact Our Privacy & Support Team
If you have any questions, clarifications, or requests regarding this Privacy Policy or how your personal information is handled, please contact our team directly:
- Company: Cleaning Sansar Pvt. Ltd.
- Location: Kathmandu Valley, Bagmati Province, Nepal
- Phone / WhatsApp: +977 9852024365
- Email: info@cleaningsansar.com
- Operating Hours: Sunday – Saturday: 7:00 AM – 8:00 PM